Contact
Please do get in touch with us, to find out more about LUC8K, our products, general enquiries or just to catch up. We’d love to hear from you!
Frequently Asked Questions
Ordering
How can I order a product?
How can I order a product?
Go to the product you have chosen. Select your colors; solid color (one color) or 2 colors. Make sure which color is on top and on the bottom. Add your 4 lucky numbers in the lucky numbers field. Add your chosen product in the colors you choose to the cart and proceed to checkout. Boom!
What size is my size?
What size is my size?
We want our belts to fit you like a glove, so take a look at our size guides – they’re underneath the available sizes for each of our products.
Which payments do you use?
Which payments do you use?
Payments are accepted in U.S. Dollars (USD), Hong Kong Dollar (HKD), Japanese Yen (JPY), Euro (EUR), Swiss Francs (CHF). We also offer bank transfer if you prefer that payment method.
Can I cancel my order?
Can I cancel my order?
A lot of work goes into making and customising your handmade leather bag, so unfortunately, once an order is placed, you can’t cancel it.
Can I speak to someone?
Can I speak to someone?
Of course! Contact us with any questions, concerns, or feedback and we’ll get back to you as soon as humanly possible.
Shipping
Where do you ship?
Where do you ship?
We ship worldwide. Here, there, everywhere.
How much does the shipping cost?
How much does the shipping cost?
We ship for free. So, nothing. Nada. It’s on us, you lucky thing. :D
How long will it take for my purchase to arrive once I place my bespoke order?
How long will it take for my purchase to arrive once I place my bespoke order?
Tote Handbag: 5-6 Weeks
Shopper Handbag: 5-6 weeks
Weekender/Duffel: 5-6 weeks
Wallet/Purse: 4 Weeks
Cardholder: 3-4 Weeks.
Belts: 3-4 weeks.
Charm: They are ready to fly out as soon as you order
What shipping providers do you use?
What shipping providers do you use?
The shipping is always via a trusted and reliable courier like FedEx, DHL, and UPS and we ship worldwide.
Oops! My package was lost, stolen, or damaged!
Oops! My package was lost, stolen, or damaged!
Oh no! Please file a claim with the shipping carrier first, then contact us with your order number and your specific claim number. Once we receive that, we’ll work together to find the best resolution.
What is the shipping policy?
What is the shipping policy?
All our products are directly shipped from France. Once we bid ‘Au revoir!’ to the package, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to, and payment of these is necessary to release your order from customs on arrival.
For more info about international shipping click here.
Returns & Exchanges
How do I return an item?
How do I return an item?
LUC8K has made every effort to display the colors and images of our products that appear on our e-commerce store as accurately as possible. Unfortunately, we cannot guarantee that your computer or phone screen will display our product colors accurately. LUC8K aims to exceed all your expectations and we want you to be completely satisfied with your bespoke purchase.
We inspect every product for quality and accuracy before it ships to ensure they are free of manufacturing errors or product defects. Returns of faulty products will only be accepted if the goods were faulty at the time of sale or delivery.
What's the return policy?
What's the return policy?
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt. Returns outside this time frame will not be accepted.
LUC8K wants your order to be just the way you want it. We understand that everyone makes mistakes; therefore, please review your personalization information before submitting your order.
We will not be able to accept cancellations or changes to orders once they have been submitted because they are handmade immediately after the purchase.
Sustainability
How do you choose what materials to use?
How do you choose what materials to use?
Each piece we create is the product of years of designing, sourcing, and producing using the highest-quality materials and working with like-minded production partners. We thoroughly research and vet our raw materials to make sure they meet our high standards. We don’t just think about the impact on the environment, we consider factors like water and energy input, and GHG emissions. Our suppliers are ISO certified and are members of the Leather Working Group (LWG)
We also use mostly natural and recycled materials, which break down better and are less of a pollutant than the synthetic fibers found in oceans and water supplies.
Where are your products made?
Where are your products made?
Bonjour and Ciao. All our bespoke products are handmade in France. (we source in Italy, but all we do is handmade with love in France)
What are you doing to be more sustainable?
What are you doing to be more sustainable?
We’re doing as much as we possibly can, and we will always strive to do more. We care deeply about the materials we source, the production and packaging methods we use, and how we distribute our products around the world.
Right now, we’ve just implemented demand-oriented ordering to minimize unnecessary waste and production.
To us, being sustainable is about making responsible and ethical choices, and doing our best to do what’s right for our employees, workers, our customers, and the world around us.
Where is the leather from?
Where is the leather from?
The leather used for LUC8K bags and accessories is made of “Bull Poney premium grade” hide from the beautiful French Basque region. And soft touch Napa from bella Italia. Inside Liner is from Italian Bio Cotton and weekender vegan Alcantara.
How do you pronounce LUC8K?
How do you pronounce LUC8K?
Good question. The number eight is a Fibonacci number. Our designs respect the ‘golden ratio’ and therefore the number eight is common sense and is considered a lucky number all over the world. Just say ‘luck’. And we wish you all the LUC8K in the world.
Any more questions?
Any more questions?
No problem. Drop us an email, ask us anything you like, and we’ll be only too happy to help and enlighten you. It’s always good to chat to lovely, stylish, likeminded people. :D
Any More Questions?
Can your bags handle my life's chaos?
Can your bags handle my life's chaos?
Absolutely. Our bags are designed to be the dependable sidekick you need. Whether it's carrying your laptop, lipstick, or a mini pet dragon, they'll have your back.
Why are your handbags so luxurious?
Why are your handbags so luxurious?
Because we believe every day should feel like a red-carpet event! Our handbags are meticulously crafted with the finest sustainable leather, ensuring you feel like a superstar wherever you go.
Do your bags have a secret superpower?
Do your bags have a secret superpower?
They might not shoot lasers, but they do have an incredible knack for elevating your style game. Our handbags are designed to make you feel confident, empowered, and ready to conquer the world.
How do you keep your leather sustainable?
How do you keep your leather sustainable?
We've partnered with eco-friendly tanneries who use innovative techniques like vegetable tanning to make our leather long lasting and gorgeous. No unicorns were harmed in the making of our bags.
What happens if I spill my unicorn frappuccino on my bag?
What happens if I spill my unicorn frappuccino on my bag?
Don't worry, we've got you covered. Our leather is stain-resistant, but just in case, we provide a magical cleaning guide with every purchase to keep your bag looking pristine. (If not, we should do)
Is it true your bags are handmade by elves?
Is it true your bags are handmade by elves?
While we can't confirm the presence of elves, we do have a team of skilled artisans who pour their heart and soul into each bag. They might not wear pointy hats, but their craftsmanship is magical.
What's the best way to show off my new bag on Instagram?
What's the best way to show off my new bag on Instagram?
Step 1: Find a well-lit spot.
Step 2: Pose like a fashion influencer.
Step 3: Tag us with #LuxuryLeatherLove, and prepare for the likes and compliments to roll in!
What's the meaning of life, and does it involve your handbags?
What's the meaning of life, and does it involve your handbags?
Tab contentThe meaning of life might remain a mystery forever, but one thing's for sure – our handbags can certainly make life more stylish, sustainable, and enjoyable for now, and for a very long time.
You have more questions?
You have more questions?
No problem. Drop us an email, ask us anything you like, and we’ll be only too happy to help and enlighten you. It’s always good to chat to lovely, stylish, likeminded people.
About LUC8K
Personalised style and sustainable luxury is who we are and what we stand for. Outstanding quality, made-to-order, and uniquely you.