Guarantee & Return Policy
LUC8K has made every effort to display the colors and images of our products that appear on our e-commerce store as accurately as possible. Unfortunately, we cannot guarantee that your computer monitor will display our product colors accurately. LUC8K aims to exceed all customers’ expectations and to be completely satisfied with their purchase. LUC8K products are made of high quality materials that are customized by you for you! We inspect every product for quality and accuracy before it ships. LUC8K personalized products are free of manufacturing errors or product defects. Returns of faulty products will only be accepted if the goods were faulty at the time of sale or delivery. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt. Returns outside this time frame will not be accepted. LUC8K wants your order to be just the way you want it. We understand that everyone makes mistakes; therefore, please review your personalization information before submitting your order. You are welcome to email us at contact if you have questions about personalization before placing your order. We will not be able to accept cancellations or changes to orders once they have been submitted because they are handmade immediately after the purchase. During our busy seasons we try our best to guarantee that your products will arrive on time. However, due to high volumes of demand and unexpected circumstances beyond our control, there may be a delay in delivering your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package did not arrived on time. Understandably, no refunds can be issued for orders delayed due conditions out of LUC8K’s control.
Shipping & Taxes & Duties
Shipping is available worldwide. We will have one shipping method and 6 different categories (Africa, Asia, Australia, Europe, North America, South America). All packages are shipped from Geneva, Switzerland. Product prices displayed are exclusive of all taxes and duties, as well as CH VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Privacy Policy
LUC8K online e-commerce platform offers and sells our products and services to you. Your data is stored through Stripe data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Stripe stores your data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by LUC8K.com store and its service providers. LUC8K online store purchases are made in EURO (€), US-DOLLARS (US $), SWISS FRANCS (CHF).
Guarantee & Return Policy
LUC8K has made every effort to display the colors and images of our products that appear on our e-commerce store as accurately as possible. Unfortunately, we cannot guarantee that your computer monitor will display our product colors accurately. LUC8K aims to exceed all customers’ expectations and to be completely satisfied with their purchase. LUC8K products are made of high quality materials that are customized by you for you! We inspect every product for quality and accuracy before it ships. LUC8K personalized products are free of manufacturing errors or product defects. Returns of faulty products will only be accepted if the goods were faulty at the time of sale or delivery. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt. Returns outside this time frame will not be accepted. LUC8K wants your order to be just the way you want it. We understand that everyone makes mistakes; therefore, please review your personalization information before submitting your order. You are welcome to email us at contact if you have questions about personalization before placing your order. We will not be able to accept cancellations or changes to orders once they have been submitted because they are handmade immediately after the purchase. During our busy seasons we try our best to guarantee that your products will arrive on time. However, due to high volumes of demand and unexpected circumstances beyond our control, there may be a delay in delivering your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package did not arrived on time. Understandably, no refunds can be issued for orders delayed due conditions out of LUC8K’s control.
Shipping & Taxes & Duties
Shipping is available worldwide. We will have one shipping method and 6 different categories (Africa, Asia, Australia, Europe, North America, South America). All packages are shipped from Geneva, Switzerland. Product prices displayed are exclusive of all taxes and duties, as well as CH VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Privacy Policy
LUC8K online e-commerce platform offers and sells our products and services to you. Your data is stored through Stripel data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Stripe stores your data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by LUC8K.com store and its service providers. LUC8K online store purchases are made in EURO (€), US-DOLLARS (US $), SWISS FRANCS (CHF).
Terms of Service
These Terms apply to all visitors, users and others who wish to access or use our site. By accessing or using our site you agree to accept these terms of use and that you agree to be bound by these terms. If you disagree with any part of the terms, please refrain from using our site. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. Occasionally, we may restrict access to some parts of our site to users who have registered with us. When using our site you are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for any and all activities or actions that occur under your account. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
Intellectual Property
The service, original content and features are and will remain the exclusive property of LUC8K and are protected by copyright laws, trademarks and other laws of both Switzerland and other foreign countries. All such rights are reserved.
Updates and Changes
LUC8K reserves the right to modify or replace these terms at any time. We like to update our site regularly and make changes to the content whenever we can improve it. If the need arises, we may suspend access or close our site indefinitely.
Third-Party Links
Certain content, products and services available via our service may include materials from third parties that are not affiliated with LUC8K and are provided for your information only. We are not liable for any harm or damages related to the content or resources of third-party materials or websites, or any other transactions made in connection with any third-party website.
Limitation of Liability
In no event LUC8K, and its employees, partners, suppliers, or affiliates, shall be liable for any direct, indirect, incidental, special, consequential loss or damage incurred by any user of our site or in connection with the use, inability to use, or results of the use of LUC8K website.
Governing Law
The Swiss courts will have non-exclusive jurisdiction over any claim arising from anything related to any visit to our site, although we retain the right to bring proceedings against you for breach of these terms in your country of residence.
Changes
LUC8K reserves the right to modify or replace these Terms and Conditions at any time. What constitutes a material change will be determined at our sole discretion. You are liable to check this page for any changes, and LUC8K will not be held responsible for a lack in Duty of Care.
Terms of Service
These Terms apply to all visitors, users and others who wish to access or use our site. By accessing or using our site you agree to accept these terms of use and that you agree to be bound by these terms. If you disagree with any part of the terms, please refrain from using our site. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. Occasionally, we may restrict access to some parts of our site to users who have registered with us. When using our site you are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for any and all activities or actions that occur under your account. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
Intellectual Property
The service, original content and features are and will remain the exclusive property of LUC8K and are protected by copyright laws, trademarks and other laws of both Switzerland and other foreign countries. All such rights are reserved.
Updates and Changes
LUC8K reserves the right to modify or replace these terms at any time. We like to update our site regularly and make changes to the content whenever we can improve it. If the need arises, we may suspend access or close our site indefinitely.
Third-Party Links
Certain content, products and services available via our service may include materials from third parties that are not affiliated with LUC8K and are provided for your information only. We are not liable for any harm or damages related to the content or resources of third-party materials or websites, or any other transactions made in connection with any third-party website.
Limitation of Liability
In no event LUC8K, and its employees, partners, suppliers, or affiliates, shall be liable for any direct, indirect, incidental, special, consequential loss or damage incurred by any user of our site or in connection with the use, inability to use, or results of the use of LUC8K website.
Governing Law
The Swiss courts will have non-exclusive jurisdiction over any claim arising from anything related to any visit to our site, although we retain the right to bring proceedings against you for breach of these terms in your country of residence.
Changes
LUC8K reserves the right to modify or replace these Terms and Conditions at any time. What constitutes a material change will be determined at our sole discretion. You are liable to check this page for any changes, and LUC8K will not be held responsible for a lack in Duty of Care.