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Customer Service

We strive to be of value by delivering high quality service and assistance

Guarantee & Return Policy

LUC8K has made every effort to display the colors and images of our products that appear on our e-commerce store as accurately as possible. Unfortunately, we cannot guarantee that your computer monitor will display our product colors accurately. LUC8K aims to exceed all customers’ expectations and to be completely satisfied with their purchase.

LUC8K products are made of high quality materials that are customized by you for you! We inspect every product for quality and accuracy before it ships. LUC8K personalized products are free of manufacturing errors or product defects. Returns of faulty products will only be accepted if the goods were faulty at the time of sale or delivery.

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt. Returns outside this time frame will not be accepted.

LUC8K wants your order to be just the way you want it. We understand that everyone makes mistakes; therefore, please review your personalization information before submitting your order. You are welcome to email us at contact if you have questions about personalization before placing your order.

We will not be able to accept cancellations or changes to orders once they have been submitted because they are handmade immediately after the purchase. During our busy seasons we try our best to guarantee that your products will arrive on time. However, due to high volumes of demand and unexpected circumstances beyond our control, there may be a delay in delivering your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package did not arrived on time. Understandably, no refunds can be issued for orders delayed due conditions out of LUC8K’s control.

Shipping & Taxes & Duties

Shipping is available worldwide. We will have one shipping method and 6 different categories (Africa, Asia, Australia, Europe, North America, South America). All packages are shipped from Geneva, Switzerland. Product prices displayed are exclusive of all taxes and duties, as well as CH VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.